App FAQs

How to Use the App

Yes, you will need to create an account before you can Charge with the app. you can do this within the app, or by visiting https://account.swarcoeconnect.org/register

Please ALWAYS refer to local signage whilst parking.

The price to use the Charging station should be clearly visible on the front of the Charger. Alternatively, locate the Charge Point in the app,  of the Charger the price will always be listed directly beneath the photo

Once you are ready to leave, re-enter the app. On the bottom toolbar you will see a red notification on the menu icon, showing you that you currently have a Charge session underway. Select this icon to get to the menu, choose ‘Active Sessions’, select your charge session and press ‘end session’.

If you get stuck, you can contact us 24 hours a day on 020 8515 8444

Once you’ve started your session, you’ll be shown a screen giving you information on how long you have been Charging and the power your car has taken. If there is a tariff to use the Charger, you will be shown the cost of the session and if we can, we’ll also show you your battery state of Charge throughout the session.

Once you have located the site you wish to use, click on the tile; this will bring up the list of Chargers available at the site. When you’re ready, select the Charger you want to use and you will then be provided a choice of connectors – Choose the one you want to use and follow the instructions o screen.

To find a Charge Point you can use the search bar to look for a seril number. This should be located on the front of the Charger. Alternatively, you can move around the amp to find the Charge Point you wish to use.

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Account Management

If you want to create an account you can do so here; https://account.swarcoeconnect.org/register

 

Yes, if you would like to use our app to Charge you can download it via the links below

If you no longer wish to have an E.Connect account, you can cancel at any time by emailing uksupport@swarco-econnect.com

If you have lost or misplaced your RFID card, just give us a call or email uksupport@swarco-econnect.com and we will arrange for a replacement to be sent.

You can log in to your account to view your balance at any time by visiting https://account.swarcoeconnect.org/user/login

Once logged in you can view your balance as well as download PDFs of all historic invoices.

When you created an account with us, you registered a direct debit mandate. When you use a Charging Station with a tariff, the balance you incur will be assigned to your account and at the end of each month, your total balance will be automatically deducted from your bank.

No problem! If you don’t wish to create an account, you can still access the Chargers by using WebPay

Click here to go to do this instead

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General Charging FAQs

The speed your EV Charges at depends on the power of the Charging Point, your vehicle’s battery size and your vehicle’s state of Charge. Generally public AC Charging infrastructure distributes power at 7kWh’s, however this may be limited by your vehicle or, in some rare circumstances, by the post itself.

Most Rapid Chargers you will come across will distribute 50kWh of power during a Charge cycle, which should be enough to have you powered up to around 80% capacity within 30 minutes.

In 2020 100 kWh and 150 kWh Chargers began to be installed across the UK, whilst all vehicles with Rapid Charging compatibility can use these stations, many drivers will be limited to 50 kWh output by their vehicle.

If you have questions about Charge speed your vehicle is receiving, your dealership should be able to give you some guidance.

 

All of our public AC Chargers are fitted with a 62196-2 socket. Unless you are using a Rapid Charger, you will need to bring your own Type-2 cable in order to be able to Charge.

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