FAQ

What is Swarco E.Connect?

Swarco E.Connect is an Electric Vehicle (EV) recharging network in the UK, Germany and Austria. It is part of the Swarco Group, who also own eVolt, a supplier of EV Charge Points.

How Do I Join?

You can sign-up by visiting the home page of our website and selecting ‘Sign-Up Now’ or by clicking here

How Much Does It Cost To Join?

Joining the network is free. There are no monthly or yearly subscriptions at all, however may be required to pay for your Charging at certain Charge Points.

Do I Need an RFID Card?

The majority of access to EV recharging networks takes place with an RFID Card and we always suggest you have one, at present there is no cost to obtain one from us. Once you complete your registration, one will be placed in the post for you by the team.

Do You Have An App?

The Swarco E.Connect app is currently completing its BETA testing and we hope to have it launched in the coming weeks. It will be available on Apple and Android devices and will be free to download, if you register for an account before its release your login details will be valid and you will not need to join again.

How Do I Pay for Charging?

When you register an account, you are asked to lodge a Direct Debit mandate with us; this is how you will be billed. When you use a Charging Point with a tariff in place the value of the session is added to your account and on the last day of each month you will be emailed an invoice showing your balance. Your payment will then be automatically deducted from your account without need for action from you.

How Much Does it Cost to Charge?

The cost for each Charge Point is determined by the Charge Point owner, in some cases this is Swarco E.Connect, in some cases it is not. In all cases, the cost of the Charge Point will be prominently displayed on the front of the Charge Point as well as on the website and within the app once it has launched.

Where Can I See a Map of Your Chargers?

We’re currently ironing out a few kinks on the live map but as soon as it’s ready it will be made available on the website.

Heathrow

We were recently asked to migrate all Charging infrastructure located within the boundaries of Heathrow across to Swarco E.Connect. At present the Charge Point will still work with access cards from the previous supplier whilst the migration takes place and drivers obtain their free replacement. No tariff will be placed on the Chargers in the meantime.

If you have any further question please do not hesitate to contact us at UKsupport@swarco-econnect.com