FAQ

Account Management

If you want to create an account you can do so here; https://account.swarcoeconnect.org/register

 

Yes, if you would like to use our app to Charge you can download it via the links below

If you no longer wish to have an E.Connect account, you can cancel at any time by emailing uksupport@swarco-econnect.com

If you have lost or misplaced your RFID card, just give us a call or email uksupport@swarco-econnect.com and we will arrange for a replacement to be sent.

You can log in to your account to view your balance at any time by visiting https://account.swarcoeconnect.org/user/login

Once logged in you can view your balance as well as download PDFs of all historic invoices.

When you created an account with us, you registered a direct debit mandate. When you use a Charging Station with a tariff, the balance you incur will be assigned to your account and at the end of each month, your total balance will be automatically deducted from your bank.

No problem! If you don’t wish to create an account, you can still access the Chargers by using WebPay

Click here to go to do this instead

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PAYG Charging

If you Charged on the network using either WebPay or your contactless bank card and would like an invoice emailing to you, please contact us on 02085158444 or email uksupport@swarco-econnect.com, and we will forward it onto you.

Dependent on the card you use, it may take 24-48 hours for the pre-auth amount to clear from your balance, however this is extremely rare. If you’re concerned about a pre-auth remaining on your balance, please contact us on 02085158444 or via email at uksupport@swarco-econnect.com

When you use a credit or debit card to Charge as a PAYG driver, we may carry out a ‘pre-auth’ transaction on your card prior to a session taking place. This pre-auth will check the card is active ans reserve a small amount of money from your balance. Once the session complete, we will capture the funds from your account, releasing the hold on any amount still remaining from your pre-auth.

For example, we may pre-authorise £5. If your session is £7, we will increase the pre-auth to £7 and capture funds. If your session is £3, we will capture £3 and cancel the remaining £2 of your pre-auth.

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General Charging FAQs

The speed your EV Charges at depends on the power of the Charging Point, your vehicle’s battery size and your vehicle’s state of Charge. Generally public AC Charging infrastructure distributes power at 7kWh’s, however this may be limited by your vehicle or, in some rare circumstances, by the post itself.

Most Rapid Chargers you will come across will distribute 50kWh of power during a Charge cycle, which should be enough to have you powered up to around 80% capacity within 30 minutes.

In 2020 100 kWh and 150 kWh Chargers began to be installed across the UK, whilst all vehicles with Rapid Charging compatibility can use these stations, many drivers will be limited to 50 kWh output by their vehicle.

If you have questions about Charge speed your vehicle is receiving, your dealership should be able to give you some guidance.

 

All of our public AC Chargers are fitted with a 62196-2 socket. Unless you are using a Rapid Charger, you will need to bring your own Type-2 cable in order to be able to Charge.

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