FAQ

What is Swarco E.Connect

Swarco E.Connect is an Electric Vehicle (EV) recharging network in the UK, Germany and Austria. It is part of the Swarco Group, who also own eVolt, a supplier of EV Charge Points.

How Do I Join?

You can sign-up by visiting the home page of our website and selecting ‘Sign-Up Now’ or by clicking here

How Much Does It Cost To Join?

Joining the network is free. There are no monthly or yearly subscriptions at all, however may be required to pay for your Charging at certain Charge Points.

Do I Need an RFID Card?

The majority of access to EV recharging networks takes place with an RFID Card and we always suggest you have one, at present there is no cost to obtain one from us. Once you complete your registration, one will be placed in the post for you by the team.

Do You Have An App?

The SWARCO E.Connect app is available in Google and Apple stores for download now

How Do I Pay for Charging?

When you register an account, you are asked to lodge a Direct Debit mandate with us; this is how you will be billed. When you use a Charging Point with a tariff in place the value of the session is added to your account and on the last day of each month you will be emailed an invoice showing your balance. Your payment will then be automatically deducted from your account without need for action from you.

How Much Does it Cost to Charge?

The cost for each Charge Point is determined by the Charge Point owner, in some cases this is Swarco E.Connect, in some cases it is not. In all cases, the cost of the Charge Point will be prominently displayed on the front of the Charge Point as well as on the website and within the app once it has launched.

Where Can I See a Map of Your Chargers?

We’re currently ironing out a few kinks on the live map but as soon as it’s ready it will be made available on the website.

If you have any further question please do not hesitate to contact us at UKsupport@swarco-econnect.com

Beth ydy Swarco E.Connect?

Rhwydwaith ail-wefru cerbydau trydanol ydy’r Swarco E.Connect, yn y DU, yr Almaen ac Awstria. Mae’n rhan o grŵp Swarco, sydd hefyd yn berchen ar eVolt, cyflenwr Pwyntiau Gwefru Cerbydau Trydanol.

Sut gallaf ymuno?

Gallwch gofrestru trwy ymweld â hafan ein gwefan a dewis “cofrestru” neu cliciwch ar here

Faint mae’n costio i ymuno?

Mae ymuno â’r rhwydwaith am ddim. Nid oes pris tanysgrifio misol na blynyddol; fodd bynnag, mae’n bosibl y bydd angen talu am wefru mewn rhai pwyntiau gwefru.

Oes angen cerdyn RFID arna i?

Mae rhan fwyaf y rhwydwaith ail-wefru cerbydau trydanol yn gofyn am gerdyn RFID i’w ddefnyddio ac rydym yn argymell bod gennych un. Ar hyn o bryd, nid oes cost i gael cerdyn gennym. Wedi i chi gofrestru, cewch un drwy’r post.

Sut mae talu am wefru?

Wrth gofrestru cyfrif, gofynnir i chi greu taleb Debyd Uniongyrchol â ni; dyma sut codir arnoch am wefru. Pan ddefnyddiwch Bwynt Gwefru gyda rhestr brisiau, caiff gwerth y sesiwn ei ychwanegu at eich cyfrif ar ddiwrnod olaf pob mis a chewch anfoneb drwy e-bost yn dangos eich balans. Yna, caiff y taliad ei gymryd yn awtomatig o’ch cyfrif heb fod angen i chi wneud unrhyw beth.

Beth yw cost Gwefru?

Perchennog pob Pwynt Gwefru fydd yn pennu tâl am wefru yno. Mewn rhai achosion, Swarco E.Connect fydd hwn ac mewn rhai achosion bydd perchennog arall. Ym mhob achos, bydd y pris wedi’i arddangos yn amlwg ar flaen y Pwynt Gwefru yn ogystal ag ar y wefan ac yn yr ap wedi lansio hwnnw.

Ble gallaf weld map o’ch pwyntiau gwefru?

Rydym wrthi’n perffeithio’r map byw, ond cyn gynted ag y bo’n barod, bydd ar gael ar y wefan.

Os oes gennych ragor o gwestiynau, mae croeso i chi gysylltu â ni: UKsupport@swarco-econnect.com